How to use our made-to-measure products
When you purchase 3D Fit Shoes insoles, you will receive them within 15 days. it will have a label with your name, footwear type, and left or right designation.
To use the under-measure insoles, replace removable insoles with ours, or insert our insoles into shoes without removable insoles. Ensure a snug fit before wearing. Made-to-measure shoes or sandals already have the insole included.
Watch the instructional video below for a better understanding of the use and adaptation process:
How to use the spacers to loosen and tighten the shoes
Initially, your made-to-measure shoes and insoles may feel a bit uncomfortable as they need some time to adapt to the shape of your feet, usually a week. Therefore, it is advisable to use them gradually until you get used to them.
In case you want to adjust the tightness or looseness of your shoes, you can use the 1mm spacers provided in the box with your custom-made shoes. For a tighter fit, add a 1mm spacer, and to make more space for your feet, remove them.
You can follow the instructions provided in this video to learn how to use the spacers correctly:
In 3D Fit Shoes, we make sure that all our made-to-measure shoes are fully adjustable and fit perfectly for every preference and situation.
Guarantee term and product return policy
We provide a 90-day guarantee period for refunding the cost of your made-to-measure insoles and shoes. This period starts when we receive a delivery confirmation.
If you have purchased more than one custom-made product and received discounts on your purchase, you will lose this benefit if you return the product that enabled the discounts. If you return the product you purchased at full price, the discounts you received for other products will no longer be valid.
For a return and refund, the product must be in the following conditions:
– We recommend using the products for 30 days;
– The 90-day guarantee period must not have expired;
– The product cannot be adulterated;
– The product must be custom-made and original from 3D FIT SHOES.
Return process
Once your return request is approved, you must destroy the product by cutting off the uppers from the soles. Watch the instructional video below showing how to do it:
Remember, do not use a knife, only blunt scissors. Follow these steps:
– Remove the insole from the shoe and cut it in half.
– Cut the shoe’s upper side, separating the upper from the sole of the shoe.
– Record a short video and send it to the e-mail: contact@feetwithoutpain.com
The video will be analyzed to ensure that the shoes are sufficiently destroyed, and your refund will be processed within 10 days upon approval.
Institutional
Attention: the information and suggestions contained on this website, related to the health of the feet, ankles and knees, are for informational purposes only and do not replace medical advice. Be sure to consult a healthcare professional.
Institutional
Attention: the information and suggestions contained on this website, related to the health of the feet, ankles and knees, are for informational purposes only and do not replace medical advice. Be sure to consult a healthcare professional.
Institutional
Attention: the information and suggestions contained on this website, related to the health of the feet, ankles and knees, are for informational purposes only and do not replace medical advice. Be sure to consult a healthcare professional.