Welcome to “MyInsole”

Welcome to “MyInsole"

Learn how to use and care for your insoles with our detailed instructions. Following them will speed up pain relief, increase comfort, and improve the product’s durability.

First, watch the instructional video below and then read the text for further clarification.

Types of insoles

Insoles are designed based on the specific characteristics of the footwear they are intended to be used in. Each insole has a label on its bottom that indicates which type of shoe it is suitable for.

It is crucial to follow the instructions on the label to ensure proper use. Failure to do so may result in discomfort, and the insole may not fit correctly in the shoe.

High-heeled Shoes

Sneakers with non-removable insole

Sneakers and wide shoes

Dress shoes with removable insole

Don’t forget to check which insole is for your right foot and which is for your left. The label under the insole also indicates which foot you should use it on.

Example of insole for each foot:

Putting on the insoles

1) If the shoe’s insole is removable, take it out:

2) Insert the insole into the shoe:

3) Please ensure that the insole is fitted properly:

* In some cases, it does not fill the entire toe area of the shoe.

Adaptation

- Due to the curves of the insoles, you may experience discomfort during the adjustment process. To reduce this discomfort, we recommend using the insoles for progressively longer time periods: Start with 2 hours on the first day, then increase to 3 hours on the second day, and so on, until you reach 7 days of use;
- Within a week of use, the memory foam layer will begin to form the shape of your feet, providing you with better comfort and support;
- The adaptation process can take up to 30 days. If you experience increased pain during this time, stop using the product and contact us.

How to care for your insoles

Insole Care:

- Cleaning: cloth dampened with water and neutral detergent;

- Do not use alcohol-based products or abrasive products;

- Do not let it dry in the sun.

Watch the video below and see the ideal way to clean your insoles.

Guarantee term and product return policy

We offer a 90-day money-back guarantee period for the cost of your custom-made insoles. This period begins when we receive a delivery confirmation.

If you have purchased more than one custom-made product and received discounts on your purchase, you will lose this benefit if you return the product that enabled the discounts. If you return the product you purchased at full price, the discounts you received for other products will no longer be valid.

For a return and refund, the product must be in the following conditions:

We recommend using the products for 30 days;

The 90-day guarantee period must not have expired;

The product cannot be adulterated;

The product must be custom-made and original from 3D FIT SHOES.

Institutional

Products

Attention: the information and suggestions contained on this website, related to the health of the feet, ankles and knees, are for informational purposes only and do not replace medical advice. Be sure to consult a healthcare professional.